Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Essex & Herts Air Ambulance Trust’s relationship with you in relation to this website.

The term ‘Essex & Herts Air Ambulance Trust’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Essex & Herts Air Ambulance Trust, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester, Essex CO6 2NS.

Our Charity registration number is 1108989 at Essex & Herts Air Ambulance Trust, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester, Essex CO6 2NS.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Essex & Herts Air Ambulance Trust’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Text-to-donate terms and conditions

How we use your personal information

Essex & Herts Air Ambulance (EHAAT) want to assure you that your privacy is very important. Please read our privacy policy to see how we use and safeguard any information that you kindly share with us.

Text ***** to 70588 to give £*

When you make an individual donation to EHAAT via SMS your text will be charged the amount of your donation plus one standard network rate message (based on the rates of your service provider).

100% of each donation will be received by EHAAT and will help us to continue with the vital life-saving work that our Pre-hospital Care Doctors and Critical Care Paramedics carry out.

This donation service enables you to donate and also receive further information about the life-saving work carried out by EHAAT. By using this facility you agree that we may contact you by SMS in the future, to keep you informed about our Charity and other ways you may be able to help us, including how you can make further donations, support our events and campaigns or perhaps volunteer.

If you’d prefer that we didn’t contact you again by SMS, please text the word NO after the keyword leaving a space between the keyword and NO. For example: Text HELI to 70588 to donate £5 and receive further contact. Text HELI NO to 70588 to make a donation but opt out of receiving any further communication. Please note, your network provider may charge you one message at your standard network rate.   Alternatively, you can contact our Supporter Service team by emailing [email protected], including your mobile number in the email.

There is no limit to the number of times you can make a donation via text but there is a £30 daily limit on text donations. If you exceed this daily limit using the same number you will not be able to donate more by text, but if you try to do so you may still be charged your standard network rate for the text.

This SMS donation service is being provided for EHAAT by Cymba Integrated Solutions Ltd, 110 Gloucester Ave, London NW1 8HX. EHAAT are charged by Cymba for providing this service.

See below for General Terms and Conditions relating to all text to donate campaigns.

Gift Aid – Boost the value of your donation for free!

Donations made via text are eligible for Gift Aid.  In order for us to reclaim the tax you have already paid on your gifts and make them worth 25% more, at no cost to you, call us on 0345 2417 690 or complete our secure Gift Aid form.

General terms and conditions for all text-to-donate campaigns

  • When you make a donation to EHAAT via SMS your text will be charged the amount of your donation plus one standard rate network message (based on the rates of your service provider).
  • 100% of each donation will be received by EHAAT and will help us to continue with the vital life-saving work that our Pre-hospital Care Doctors and Critical Care Paramedics carry out.
  • Please take care to check that you have spelt the keyword correctly and that you send your text message to the correct short code number or your donation may not be received.
  • If your keyword and short code is correct, you will be charged the donation amount when you receive the responding bounce-back message. This cost will be applied directly to your mobile phone bill or deducted from your pay-as-you-go credit. To avoid further additional bounce-back texts please ensure that you have sufficient credit on your sim card to cover your commitment. It may take a little time for you to receive a responding bounce-back message. Please ensure to wait until you receive it as any repeat texts will result in repeat donations.
  • If either your keyword or short code are incorrect, you may not receive a bounce-back message but may still be charged your standard network rate message charge. You will not be charged for your intended donation as you will not be donating to EHAAT.
  • It is important that all supporters obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian’s permission to send a text donation to us.
  • If you would like to make additional donations to EHAAT, you can donate online
  • All forms of donation to EHAAT, including text donations, are non-refundable.
  • EHAAT, Cymba Integrated Solutions Ltd and their subcontractors, subsidiaries and/or agencies cannot be held responsible for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.
  • EHAAT is a registered charity, number 1108989.
  • There is no limit to the number of times you can make a donation via text but there is a £30 daily limit on text donations. If you exceed this daily limit using the same number you will not be able to donate more by text, but if you try to do so you may still be charged your standard network rate for the text.
  • Please note that you can only donate from a UK mobile phone. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may still incur additional network charges.

Text-to-donate- monthly terms and conditions

How we use your personal information

Essex & Herts Air Ambulance (EHAAT) want to assure you that your privacy is very important. Please read our privacy statement to see how we use and safeguard any information that you kindly share with us.

You are in control of your donations

This is a monthly regular giving subscription service. Each month you will receive a free text message the day before your gift is due and if you are happy to give, you do not need to do anything. Your donation will be charged to that particular month’s phone bill or deducted from your pay-as-you-go credit.

Using the SKIP option

We understand that making a commitment to continued support might not always be possible due to other financial commitments. With this in mind, rather than completely cancelling your support we wanted to offer you the choice and flexibility to use our SKIP system if you decide not to give in a particular month/months. If you decide that you would prefer to delay your support, simply reply SKIP within 24 hours of receiving the text and we will not proceed with your donation for that particular month. You will receive a message confirming that your payment will not be taken plus you will be charged one standard network rate text message.

If your phone is switched off out of range when we send the first text, you don’t need to worry. We will only take your gift 24 hours after we know that your phone has received our message.

Some important details

100% of each donation will be received by EHAAT and will help us to continue with the vital life-saving work that our Pre-hospital Care Doctors and Critical Care Paramedics carry out. This donation service enables you to donate and also receive further information about the life-saving work carried out by EHAAT.

By using this facility you agree that we may contact you by SMS in the future, to keep you informed about our Charity and other ways you may be able to help us, including how you can make further donations, support our events and campaigns or perhaps volunteer.

If you would rather not hear from us in this way or would like to change how we communicate with you, please contact our Supporter Service team by emailing [email protected], including your mobile number in the email.

Ending your support

We hope that you won’t cancel your gift and that you will use our SKIP system to delay your commitment in a particular month/months. However, if you want to end your support permanently, you can reply and text STOP to unsubscribe. You’ll be charged one standard network rate text message.

In the event that any of our text messages cannot be delivered to you, your mobile network will try to redeliver the message for the next 14 days. If still unsuccessful we will stop trying for that month and try again next month as normal.

Gift Aid – Boost the value of your donation for free!

  • Donations made via text are eligible for Gift Aid.  In order for us to reclaim the tax you have already paid on your gifts and make them worth 25% more, at no cost to you, call us on 0345 2417 690 or complete our secure Gift Aid form.

General terms and conditions for all text-to-donate campaigns

  • When you make a donation to EHAAT via SMS your text will be charged the amount of your donation plus one standard rate network message (based on the rates of your service provider).
  • 100% of each donation will be received by EHAAT and will help us to continue with the vital life-saving work that our Pre-hospital Care Doctors and Critical Care Paramedics carry out.
  • Please take care to check that you have spelt the keyword correctly and that you send your text message to the correct short code number or your donation may not be received.
  • If your keyword and short code is correct, you will be charged the donation amount when you receive the responding bounce-back message. This cost will be applied directly to your mobile phone bill or deducted from your pay-as-you-go credit. To avoid further additional bounce-back texts please ensure that you have sufficient credit on your sim card to cover your monthly commitment. It may take a little time for you to receive a responding bounce-back message. Please ensure to wait until you receive it as any repeat texts will result in repeat donations.
  • If either your keyword or short code are incorrect, you may not receive a bounce-back message but may still be charged your standard network rate message charge. You will not be charged for your intended donation as you will not be donating to EHAAT.
  • It is important that all supporters obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian’s permission to send a text donation to us.
  • If you would like to make additional donations to EHAAT, you can donate online
  • All forms of donation to EHAAT, including text donations, are non-refundable.
  • EHAAT, Cymba Integrated Solutions Ltd and their subcontractors, subsidiaries and/or agencies cannot be held responsible for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.
  • EHAAT is a registered charity, number 1108989.
  • There is no limit to the number of times you can make a donation via text but there is a £30 daily limit on text donations. If you exceed this daily limit using the same number you will not be able to donate more by text, but if you try to do so you may still be charged your standard network rate for the text.
  • Please note that you can only donate from a UK mobile phone. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may still incur additional network charges.

 

Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Donate: Text ‘HELI’ to 70588 to give £5

You will be charged £5, plus your standard network rate. 100% of your donation will go to Essex & Herts Air Ambulance (EHAAT). By texting, you agree that EHAAT may phone or text you to tell you about our work. If you would prefer not to hear from us again, text HELI NO to 70588.

Stay connected

Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

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