Patient Support

We know that everything can change in a second. We’re here for all the moments afterwards.

At Essex & Herts Air Ambulance we understand that sudden injuries and illnesses effect all involved. Whether a patient, family member or friend, you may have questions, concerns or need extra help. Our Patient Liaison Team of Adam Carr, Helen Goodwin and Suzie Southey will work quickly and sensitively to provide the care you need.

Suzie Southey Adam Carr Helen Goodwin

Patient & family liaison

Patient Liaison Officers
Suzie Southey and Helen Goodwin, our Patient Liaison Officers

Filling in the gaps

Experiencing sudden injuries and illnesses can be distressing. For this reason, it’s very common to suffer from memory blanks between the incident occurring and being in hospital. We can fill in the gaps and help complete the bigger picture for you.

Answering questions

Do you have any questions about the care provided by our Critical Care Team? There might be a procedure you would like to know more about, you might want to know why we went to a certain hospital, or there might be other queries about our service. We’re keen to answer any questions you have.


We want to do the best job we can, so we appreciate any feedback you have, whether it’s good or constructive. Your comments will be used to improve our service so we can continue to help patients and their loved ones across Essex, Hertfordshire and the surrounding areas.

Patient Guide »

Links to other support organisations

At this stage it might not be our help you need the most. We understand that finding the on-going support for you can be challenging. Our close links with local injury and illness-specific support organisations means we can point you in the right direction during these difficult times.

The Brain & Spine Foundation

The Brain & Spine Foundation is the only UK-wide charity providing expert information, support and education across the full range of neurological problems. Their free Helpline, staffed by Neuroscience Nurses, along with accredited and downloadable booklets and fact sheets, allows them to provide much-needed quality information and support to those affected.

Helpline: 0808 808 1000

Website »

Road Victims Trust

The Road Victims Trust provides free, confidential, emotional and practical support to those affected by fatal road collisions across Bedfordshire, Cambridgeshire and Hertfordshire.

Helpline: 01234 843345

Website »

Changing Faces

Changing Faces supports people who have any condition or injury that affects their appearance. They also offer skin camouflage services in England and Scotland. Skin camouflage uses specialist products to temporarily cover, or reduce the visibility of scars and skin conditions.

Helpline: 0300 012 0275

Website »

Limbless Association

The LA supports amputees, pre and post-amputation, to navigate the associated complexities with advice, information and signposting to empower individuals and their families to optimise their recovery and rehabilitation.

Helpline: 01245 216670

Website »


Headway is the UK-wide charity that works to improve life after brain injury. Through its network of more than 125 groups and branches across the UK, it provides support, services and information to brain injury survivors, their families and carers, as well as to professionals in the health and legal fields.

Helpline: 0808 800 2244

Website »

Sudden Cardiac Arrest UK

Sudden Cardiac Arrest UK

Sudden Cardiac Arrest UK was started as a Facebook group in May 2015 by an SCA survivor after a meet-up of survivors and family members coming to terms with their recovery. The group is friendly, non-judgemental, empathic and aims to help its members in their recovery by providing answers to any questions they may have. As well as the online support group there have been a number of group meet ups and activities. Meeting others who “get it” can be a real help on the path to recovery.

Website »

Leave your feedback here

If you have been dissatisfied in any way, please let us know. One of our Managers will be in touch with you as soon as possible to discuss further.

You can read and download our full Public Complaints Procedure, or you may obtain a copy by calling the Fundraising Office on 0345 2417 690.

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They aim to make sure health and social care services (such as Essex & Herts Air Ambulance) provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve. More information can be found at

North Weald Airbase latest inspection report » Earls Colne Airbase latest inspection report »

Contact us

Contact Us Map

Patient Liaison Managers


Phone Number

03337 726135


Essex & Herts Air Ambulance
Flight House
Earls Colne Business Centre
Earls Colne Business Park
Earls Colne

Would you like to Contact the Crew through our website?

Contact the Crew »

Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Donate: Text ‘HELI’ to 70588 to give £5

You will be charged £5, plus your standard network rate. 100% of your donation will go to Essex & Herts Air Ambulance (EHAAT). By texting, you agree that EHAAT may phone or text you to tell you about our work. If you would prefer not to hear from us again, text HELI NO to 70588.

Stay connected

Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

Be first to get the latest on EHAAT news and events