Keep in touch – Frequently Asked Questions

What do your contact preferences mean?

All communications – you will hear about all of the options below.
Charity news: this refers to communications about the Charity itself, including our Flight for Life Magazine.
Lottery/raffle: you will receive updates about our latest Lottery and Raffle updates.
Fundraising: we host a variety of events and fundraising initiatives throughout the year. You will be one of the first to hear about ‘What’s On’ and to receive information about how you can get involved.

How long will it be before my preferences are updated?

Please allow up to 4 weeks before your preferences are changed.

An incorrect mailing has been sent to my house – what do I do?

You can return to sender for no extra cost.

Will I still I still hear from you if I win the Flight for Life Lottery but have Opted Out to communications?

Yes, we will still contact you informing you that you have the winning numbers of that draw.

What if I want to change my preferences in the future?

You can change your preferences at any time:
Via our website:
By phoning: 0345 2417 690
By emailing: [email protected]
By writing to:
Charity HQ
Essex & Herts Air Ambulance
Flight House
Earls Colne Business Centre
Earls Colne Business Park
Earls Colne

How do I change my address on your records?

Contact us by phoning: 0345 2417 690 or emailing: [email protected]. You can also write to us at the address above.

What happens if I forget the choices I have made?

If you have any concerns please call us at 0345 2417 690 between 9 am and 5 pm and we can check our database.

How can I stop receiving letters from all charities?

If you wish to restrict mailings from a range of charities, you can register with the Fundraising Preference Service (like the Telephone Preference Service). The FPA was set up for members of the public to control the nature and frequency of direct marketing approaches that they receive, including fundraising communications. Through this website, you can choose to stop email, telephone, post and/or text messages from your selected charity. This site also has a ‘Frequently Asked Questions’ explaining how you can control the use of your information.

Where can I go to find out more about new data protections legislation – GDPR?

If you wish to know more about GDPR visit the Information Commissioners Office at

Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Donate: Text ‘HELI’ to 70588 to give £5

You will be charged £5, plus your standard network rate. 100% of your donation will go to Essex & Herts Air Ambulance (EHAAT). By texting, you agree that EHAAT may phone or text you to tell you about our work. If you would prefer not to hear from us again, text HELI NO to 70588.

Stay connected

Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

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