Compliments, Comments and Complaints


We are committed to delivering the best service possible to the people of Essex, Hertfordshire and the surrounding areas.

We encourage feedback from everyone who has had contact with Essex & Herts Air Ambulance, be it positive, negative or simply with ways in which you think we could improve our service.


If you have been dissatisfied in any way, please let us know. We will then respond with the action that we propose to take.

You can read and download our full Public Complaints Procedure, or you may obtain a copy by calling the Fundraising Office on 0345 2417 690.

View our Public Complaints Policy / Procedure

Policy » Procedure »

View the Independent Complaints Advocacy Services website

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Feedback Form

Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Donate: Text ‘HELI’ to 70588 to give £5

You will be charged £5, plus your standard network rate. 100% of your donation will go to Essex & Herts Air Ambulance (EHAAT). By texting, you agree that EHAAT may phone or text you to tell you about our work. If you would prefer not to hear from us again, text HELI NO to 70588.

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Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

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