Delivery, Refunds and Cancellations
Please see below information regarding delivery, refunds and cancellations made on this website.
Merchandise Terms and Conditions
Standard delivery (UK mainland and the British Isles)
Within 5 – 10 working days
Express Delivery (UK mainland and the British Isles)
2 – 3 days
Delivery Charges
Orders over £30 are delivered free.
Returns and Refunds
We want you to be happy with what you have purchased. If there is something wrong please tell us as soon as you receive your order and simply post it back to us within 14 days to:
Essex & Herts Air Ambulance
Flight House, Earls Colne Business Centre,
Earls Colne,
Colchester,
Essex CO6 2NS
We will be happy to either replace the item or refund you.
Ticket Sales Terms and Conditions
Tickets are sold on a first come first served basis. No allocation can be made without full payment.
Tickets will normally be sent by email. Otherwise, tickets will be sent by first class postage and should arrive within 2 – 3 days. First class postage will be charged if tickets cannot be emailed.
No refunds are considered after 14 days.
Direct Debit Changes and Cancellations
Without your support we could not carry out our life-saving work but if you wish to change or cancel your donation direct debit please call us on 0345 2417 690.
If you wish to change or cancel and direct debit for a lottery membership, please call us on 0345 2417 688 and if possible have your lottery membership number to hand.
If you wish to change or cancel for a third party we will need a reason for the change.
See Also:
Flight for Life Lottery Rules
Download the PDF file versions of our Lottery Terms and Conditions using the links below.
- Weekly Draw – Rules and Regulations
- Superdraw – Rules and Regulations
- Social Responsibility in Gambling
- Complaints Policy
Website Terms & Conditions:
