Delivery, Refunds and Cancellations

Please see below information regarding delivery, refunds and cancellations made on this website.

Event Merchandise Terms and Conditions

Standard delivery (UK mainland and the British Isles)

Event information packs and merchandise will start to be sent out approximately one month before the event. Please contact [email protected] for more information.

Returns and Refunds

We want you to be happy with what you have purchased. If there is something wrong please tell us as soon as you receive your order and simply post it back to us within 14 days to:

Essex & Herts Air Ambulance
Flight House, Earls Colne Business Centre,
Earls Colne,
Colchester,
Essex CO6 2NS

We will be happy to either replace the item or refund you.

Ticket Sales Terms and Conditions

Tickets are sold on a first come first served basis. No allocation can be made without full payment.

Tickets will normally be sent by email. Otherwise, tickets will be sent by first class postage and should arrive within 2 – 3 days.  First class postage will be charged if tickets cannot be emailed.

No refunds are considered after 14 days.

Online Shop Terms and Conditions

Standard delivery (UK mainland and the British Isles)

Orders received before 14:30 Monday – Friday will be despatched the same day. Orders received after 14:30 will be despatched the next working day.

Standard delivery takes 2 – 3 days.

Fast delivery (UK mainland and the British Isles)

Fast delivery takes 1 – 2 days. All deliveries are by Royal Mail.

Delivery Charges

Standard delivery is £2.95 for up to 1kg and £3.95 for up to 2kg. Express delivery is £5.75.

Orders over 2kg will be sent by courier service which will cost £5.99 per order up to 20kg.

Returns and Refunds

We want you to be happy with what you have purchased. If there is something wrong please tell us as soon as you receive your order.

You can return your order within 30 days from the date your order was delivered.

The item returned must not have been used, worn, altered, washed, dirtied, damaged, and must include all original packaging, seals and tags.

You can return your order for either:
1. Full refund
2. Exchange for different size or colour

How To Make A Return

To initiate a return first please send an email to [email protected] with the following details:

• Your order number
• Which item you’d like to return or exchange
• Reason for the return (we love feedback)
• We will approve the return and then you can send it back to:

Essex & Herts Air Ambulance c/o Kwickpick Ltd.
Unit 1C Appletree Farm
Polecat Road
Cressing
Essex CM77 8NY

Once we receive the returned item and confirm it is in perfect condition we will issue you a full refund or send out the exchange.

Direct Debit Changes and Cancellations

Without your support we could not carry out our life-saving work but if you wish to change or cancel your donation direct debit please call us on 0345 2417 690.

If you wish to change or cancel and direct debit for a lottery membership, please call us on 0345 2417 688 and if possible have your lottery membership number to hand.

If you wish to change or cancel for a third party we will need a reason for the change.

See Also:

Flight for Life Lottery Rules

Download the PDF file versions of our Lottery Terms and Conditions using the links below.

Website Terms & Conditions:

Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Donate: Text ‘HELI’ to 70588 to give £5

You will be charged £5, plus your standard network rate. 100% of your donation will go to Essex & Herts Air Ambulance (EHAAT). By texting, you agree that EHAAT may phone or text you to tell you about our work. If you would prefer not to hear from us again, text HELI NO to 70588.

Stay connected

Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

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