Delivery, Refunds and Cancellations
Please see below information regarding delivery, refunds and cancellations made on this website.
Event Merchandise Terms and Conditions
Standard delivery (UK mainland and the British Isles)
Event information packs and merchandise will start to be sent out approximately one month before the event. Please contact [email protected] for more information.
Returns and Refunds
We want you to be happy with what you have purchased. If there is something wrong please tell us as soon as you receive your order and simply post it back to us within 14 days to:
Essex & Herts Air Ambulance
Flight House, Earls Colne Business Centre,
Earls Colne,
Colchester,
Essex CO6 2NS
We will be happy to either replace the item or refund you.
Ticket Sales Terms and Conditions
Tickets are sold on a first come first served basis. No allocation can be made without full payment.
Tickets will normally be sent by email. Otherwise, tickets will be sent by first class postage and should arrive within 2 – 3 days. First class postage will be charged if tickets cannot be emailed.
No refunds are considered after 14 days.
Online Shop Terms and Conditions
Standard delivery (UK mainland and the British Isles)
Orders received before 14:30 Monday – Friday will be despatched the same day. Orders received after 14:30 will be despatched the next working day.
Standard delivery takes 2 – 3 days.
Fast delivery (UK mainland and the British Isles)
Fast delivery takes 1 – 2 days. All deliveries are by Royal Mail.
Delivery Charges
Standard delivery is £2.95 for up to 1kg and £3.95 for up to 2kg. Express delivery is £5.75.
Orders over 2kg will be sent by courier service which will cost £5.99 per order up to 20kg.
Returns and Refunds
We want you to be happy with what you have purchased. If there is something wrong please tell us as soon as you receive your order.
You can return your order within 30 days from the date your order was delivered.
The item returned must not have been used, worn, altered, washed, dirtied, damaged, and must include all original packaging, seals and tags.
You can return your order for either:
1. Full refund
2. Exchange for different size or colour
How To Make A Return
To initiate a return first please send an email to [email protected] with the following details:
• Your order number
• Which item you’d like to return or exchange
• Reason for the return (we love feedback)
• We will approve the return and then you can send it back to:
Essex & Herts Air Ambulance c/o Kwickpick Ltd.
Kwickpack Ltd
Unit 3 Langford Hall
Witham Road
Langford
CM9 4ST
Once we receive the returned item and confirm it is in perfect condition we will issue you a full refund or send out the exchange.
Direct Debit Changes and Cancellations
Without your support we could not carry out our life-saving work but if you wish to change or cancel your donation direct debit please call us on 0345 2417 690.
If you wish to change or cancel and direct debit for a lottery membership, please call us on 0345 2417 688 and if possible have your lottery membership number to hand.
If you wish to change or cancel for a third party we will need a reason for the change.
See Also:
Flight for Life Lottery Rules
Download the PDF file of our Lottery Terms and Conditions using the link below.
Website Terms & Conditions:
