COVID-19 – Important update

As of 12/04/2021…

In line with the most recent COVID-19 roadmap from the Government and easing of restrictions, from 12/04/2021, we will be taking the following measures to ensure the safety of our staff, volunteers, supporters and members of the public.



Fully operational, but will remain closed to all non-essential personnel.


Charity offices:

Our charity offices will remain closed. Staff will continue to work from home until Government guidance allows staff to return.



As of 29th March 2021, we were delighted to initiate the first stage of our retail reopening plan in line with the easing of COVID-19 restrictions. This included the reopening of our Stevenage Warehouse and Eastwood Shop (click & collect service only).

Following this, from the 12th April onwards the second stage of our retail reopening plan commenced. Our charity shops returned to normal opening hours and accepting donations every day.

For a full reopening list, please visit our retail shops page here.

We will continue to list items for sale on our eBay site here.

If you are considering donating to us, please check the list of items we are unable to accept.


Flight for Life Lottery:

We were delighted to welcome back our canvassers from 12th April 2021. They will be out and about in Essex and Hertfordshire at venues and on a door-to-door basis. Please come and say ‘Hi’ when you see them, as they would love to chat to you about EHAAT and the Flight for Life Lottery. They will be following strict social distancing guidelines and will be wearing PPE at all times.

You can still also join our lottery via our sign up page on our website:


Thank you

We thank you for your ongoing support and we are looking forward to welcoming back our supporters to our shops and meeting them via our canvassers over the coming weeks and months.

Your continued support allows us to be there for those who need us most.


Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Donate: Text ‘HELI’ to 70588 to give £5

You will be charged £5, plus your standard network rate. 100% of your donation will go to Essex & Herts Air Ambulance (EHAAT). By texting, you agree that EHAAT may phone or text you to tell you about our work. If you would prefer not to hear from us again, text HELI NO to 70588.

Stay connected

Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

Be first to get the latest on EHAAT news and events